Q. What is the difference between Victoria’s Tender Care and other services?
A. Personal attention to every aspect of your loved one's life. Reasonable prices for the client and fair pay to the Caregivers.
Q. How does your service work?
A. A personal interview is set up and assessment is made, then the Caregiver is introduced for the client’s consideration. Follow up and regular visits are made by the Owner and executive staff. Weekly paperwork is submitted by the caregivers. We are available 24/7, 365 days a year.
Q. What are some of the services offered at your company?
A. We have a variety of services and customize our services to meet your needs, such as companion/sitter services, homemaker and housecleaning, travel companions, move coordination, and care management.
Q. What is Care Management?
A. Care Management is an assessment and evaluation of your loved one's situation, coordination of referrals for their physical, emotional, and social well-being, as well as coordinating on-going follow up or short term goal planning with follow up on referrals made.
Q. Do I have to sign a contract?
A. No. We have a service agreement that outlines the services to be performed and goes over financial arrangements. Services may be cancelled for any reason with 24 hours' notice.
Q. How do I pay for services?
A. We accept private pay weekly to Victoria’s Tender Care. We also work with your long term health insurance, trusts, and guardianships.
Q. Are your caregivers insured and bonded?
A. Yes. All Caregivers and staff are insured and bonded. Victoria’s Tender Care is licensed and registered with the state of Florida in Pinellas County.
Q. How do I know if my long term insurance will cover your services?
A. We will verify services that are covered and you will be aware before placement is made.
Q. What if I am dissatisfied with your services?
A. You may cancel our services for whatever reason with 24 hours' notice. If an inappropriate Caregiver was selected, a replacement can be found. We understand that not all personalities are going to match.
Q. May I interview the caregiver before placement?
A. Absolutely! Victoria usually comes with the caregiver to make sure the client is pleased.
For any other questions or information please call 727.544.4992 or e-mail Victoria@homecare2u.com
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